Foire aux questions
Your most frequently asked questions
How do I enter multiple countries in the destination bar?
Will I receive a certificate?
I haven't received my certificate. What should I do?
Who do I contact if I need help on site?
Can I take out insurance just for my children?
Can I take out insurance outside Europe?
Until what age can I take out insurance?
How do I activate cancellation insurance if my trip is cancelled?
Do you have expatriate insurance?
Do you offer insurance for employees traveling abroad?
Do you offer insurance for internships abroad?
Which countries are excluded and why?
During my trip, the local authorities impose compulsory confinement. Can I be repatriated?
Is the "COVID-19" mention on my certificate proof that I'm covered?
Do you cover COVID-19?
I had to undergo a PCR test during my trip. Will this be covered by my insurance?
Will you cover the cost of quarantine?
Do you cover the cost of treatment in the event of COVID-19 contagion?
Following the ban on travel outside the European Union without a compelling reason, does your insurance cover me (including COVID-19)?
Subscription
Can I change my departure date?
Can I take out insurance if I'm already on a trip?
Prices
Why are you cheaper than other travel insurances?
How does travel insurance payment work?
How can I get a quote?
Guarantees
Does my insurance cover extreme sports?
I have a chronic or pre-travel illness. Is it covered during my trip?
What does "civil liability abroad" cover?
Will I be asked to pay the costs of my hospitalization in advance?
WHV (Internship, studies, au pair work, international volunteering)
Can I extend the dates of my contract?
Can I obtain a partial refund of my insurance in the event of an early return?
Can I pay in instalments?
Do you offer a PVT-compatible contract?
Termination
How do I cancel my policy?
Misconceptions about insurance
Why is the EHIC (European Health Insurance Card) not enough
Why isn't my credit card coverage enough?
Get to know us
What is the history of YUPWEGO?
Who are YUPWEGO's partners and why?
Why is YUPWEGO like no other?
Account
Products
Information
Partnership
Our company
