Flight cancellation insurance

You are able to use your trip cancellation insurance in the following cases:

• Illness/Death
• Pregnancy complication
• Positive test for Covid-19
• Getting or losing a job
• Water damage, fire or other disaster at home
• All unforeseeable causes beyond your control that prevent you from taking your trip are eligible for cancellation insurance.

Please note that we invite you to always consult the general conditions of the contract to know all the covered reasons for cancellation and the amount of the deductibles.

If your departure date is far away and the cost of your trip is high, then we recommend that you take out travel cancellation insurance.

On the day you book your trip (or at the latest within 48 hours after your reservations), this includes flights, accommodation and possible activities during your stay.

The price of your cancellation insurance will vary according to the amount of your trip. The higher the value of your trip, the higher the price of the cancellation insurance. That’s why we ask you for the cost of your trip when we give you a quote.

In order to justify your cancellation, you must provide the necessary documents for the file to be accepted by the insurer and give rise to a refund. As soon as the trip becomes impossible, the insurer must be notified as soon as possible. Generally, once the service is cancelled, you have 5 days to report the cancellation to your insurance company.

We advise you to send the most complete file possible at the beginning to limit the delays of refunds. In general, the following documents may be requested:

• the reason for cancellation
• death or medical certificates (prescriptions, hospitalization reports…)
• bank statements
• Purchase invoices (air tickets, accommodation, etc.). We advise you to have the moose
• the amount of cancellation fees charged by the provider

You now have all the information you need to prepare your trip with peace of mind.