COVID-19: the new terms and conditions of YUPWEGO insurance during the pandemic period.
As of Saturday, March 28, 2020 at 8:00 am (French time), our insurer, AIG Europe SAS, informs us that it will refuse to insure "travellers not insured by YUPWEGO, already present abroad and who would like to subscribe".
They also inform us that any insured person reporting a claim will be required to provide proof of travel.
We had fought to differentiate at least the situation of a traveller who had already left, from a traveller who was about to leave. With, in particular, the possibility of being insured in return for a minimum waiting period of 7 days. This directive contravenes the spirit that animated our offer. We have done our best and for as long as possible, and we have negotiated to the end with our insurer in order to guarantee as many as possible.
We have therefore decided to suspend the marketing of new contracts for YUPWEGO's insurance as of Saturday, March 28, 2020. At least the time to find a clear way without risk of surprise, to allow subscriptions from those who have not yet left, or to succeed in renegotiating these conditions.
For all our current clients whose contracts have started, nothing changes, your guarantees and rates remain the same. A change of country does not affect your contract, your rates or your cover, as long as the country or province you are visiting is not formally advised by the French government.
For all our customers whose contract starts after March 28, 2020 at 8:00 am (French time) and who are currently in their country of residence, your rate and guarantees are not affected as long as the country or province you are visiting is not formally advised by the French government at the time of your departure.
For all our customers whose contract starts after March 28, 2020 at 8:00 am (French time) and who are currently already travelling, we will not be able to insure you.
Whatever your situation, if these changes call into question your interest in our offer, you can freely terminate your contract directly from your customer area. No uncovered days will be charged, we will refund you for days paid in advance.
We know what your problems are because we are globetrotters like you. YUPWEGO was born out of this beautiful story between globetrotters and new services will be born to bring you more and more.
Then keep in touch!
Here we answer your questions about VIDOC-19!